Returns

We want you to love your Riley Belle piece. If something isn't right, start your return or exchange below. Every request is reviewed individually and a real person gets back to you, usually the same business day.

How returns work

Faulty, not as described or not fit for purpose? Under the Australian Consumer Law you're entitled to a refund, replacement or repair - these rights always apply.
Damaged, incorrect or lost item? Contact us within 7 days with a photo or short video - we'll arrange a refund or replacement, no return needed.
Changed your mind? Request an exchange or store credit within 14 days of delivery, item unworn, unwashed and with tags attached. Return shipping is covered by you. We're unable to offer cash refunds for change of mind (shipping has already been incurred).
Please don't send anything back before you hear from us - returns must go to our designated returns address, which we'll send once your request is approved.

This does not affect your consumer guarantees under the Australian Consumer Law.

Order number * Your email * Your name Item(s) you'd like to return * Reason * Preferred outcome * Tracking number (only if you've already been approved & shipped) Anything else? (optional)

My item(s) are unworn, unwashed and in original condition, with all tags attached. For change-of-mind returns, I understand the outcome is an exchange or store credit (not a cash refund), and I cover return shipping. I understand my request will be reviewed, and I'll wait for approval and the returns address before sending anything back.

Faulty, damaged or incorrect item? Reply to our confirmation email with a photo or short video - we'll sort it straight away, no return needed.

Prefer email? Write to support@rileybelle.com with your order number - a real person replies within 24 hours. Full details on our Returns & Refund policy.

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