Refund policy

Your consumer guarantees. Under the Australian Consumer Law, if an item is faulty, not as described, or not fit for purpose, you're entitled to a refund, replacement or repair. These rights always apply.

Damaged, incorrect or lost items. If your order arrives damaged or incorrect, contact us within 7 days at support@rileybelle.com with your order number and a photo or short video. We'll arrange a refund or replacement — no return needed.

Change of mind. If you simply change your mind, you can request an exchange or store credit within 14 days of delivery, provided the item is unworn, unwashed and with tags attached. Return shipping for change-of-mind returns is covered by the customer. (We're unable to offer cash refunds for change of mind, as shipping has already been incurred.)

How to start a return: email support@rileybelle.com first — please don't send items back without contacting us, as returns must go to our designated returns address. Include your order number, the reason, and for damaged or incorrect items a photo.

Questions? support@rileybelle.com

Riley Belle is operated by Christian Reimund Schuck, Auf der Lier 3, 56077 Koblenz, Germany. Contact: support@rileybelle.com